Re: [iphonesb] Dealing With Negative Reviews

The way iTunes store reviews are set up makes it feel to the user that they are 
somehow communicating with us, the developer -- like commenting on our blog and 
we should be able to help, right?

Helping folks, getting field feedback is rare and hard to come by.

I have long felt there's a good reason to make it more clear how people can 
communicate with the developer more easily if they wish.

Of course, apple should also provide a way we can distribute beta applications 
to testers who opt-in to such a thing, but I digress...

Clearly, people feel the review board is a way to communicate and of course, we 
know we don't even hear when they leave a comment on there! foreign stores are 
practically lost entirely.

Sadly, I've never found any satisfactory solutions to this

I have fallen back to simply reviewing once in a while and taking note of 
anything I might be able to look into if at all possible.

I once had some German guy announce that my app was sending personal data up to 
my servers which is silly -- of course, I didn't even know he had written the 
review, and he never contacted me but represented himself as some sort of 
privacy expert or whatever.

what could I do?

I can't even contact the person or leave a response or anything at all...



On Mar 2, 2012, at 12:10 PM, TimMarketing <[EMAIL PROTECTED]> wrote:

> Hi,
> 
> I'm wondering if other developers have good solutions to dealing with
> negative reviews of iPhone apps. I find it very frustrating that we
> can't reach out and help these customers. They don't seem to use our
> help desk and just go straight to posting negative reviews. Does
> anyone have a good strategy for either helping these folks or just
> getting better reviews in general?
> 
> Thanks,
> 
> Tim
> 
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