Re: [iphonesb] Dealing With Negative Reviews

On Fri, Mar 2, 2012 at 11:18 AM, Jesse Tayler <[EMAIL PROTECTED]> wrote:

>
> I once had some German guy announce that my app was sending personal data
> up to my servers which is silly -- of course, I didn't even know he had
> written the review, and he never contacted me but represented himself as
> some sort of privacy expert or whatever.
>
> what could I do?
>
> I can't even contact the person or leave a response or anything at all...
>
>
>
You can appeal to apple in itunesconnect to take down inaccurate reviews
(in contact us in iTunesconnect, it's one of the dropdowns App Store
Questions > Customer Reviews > Specific Removal Request).

But yeah, still no way to reach out reviewers directly. Sigh.



>
> On Mar 2, 2012, at 12:10 PM, TimMarketing <[EMAIL PROTECTED]> wrote:
>
> > Hi,
> >
> > I'm wondering if other developers have good solutions to dealing with
> > negative reviews of iPhone apps. I find it very frustrating that we
> > can't reach out and help these customers. They don't seem to use our
> > help desk and just go straight to posting negative reviews. Does
> > anyone have a good strategy for either helping these folks or just
> > getting better reviews in general?
> >
> > Thanks,
> >
> > Tim
> >
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> Ishan Anand
> http://twitter.com/ianand
>
>
>

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