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Re: [iphonesb] Dealing With Negative Reviews Adam Martin Fri Mar 16 10:01:19 2012

I do this, along with:

 - if it's a bug, I take a screenshot of what the user was looking at
when they hit the feedback button (user chooses to include or not)
 - if it's a bug, I take the last N lines of console log when they hit
the feedback button (user chooses to include or not)
 - if it's a bug, insert their report into Lighthouse / Tender, and
let them optionally add their email to watch the updates on that
support ticket

Slightly different, I prefer using AppiRater for ratings, so rather
than immediately let them rate (and tweet), I use their preference to
bump the "soon-ness" of the iRater popup (and/or - if they have
already rejected the iRate popup, but now hit like, give them the
option to reset the rejection).

I've been thinking of making this available to other developers, but
it's not really polished enough yet to share.

On 3 March 2012 17:17, Rich Waters <[EMAIL PROTECTED]> wrote:
> Hi Tim,
>
> Here is the most useful article I've found on the subject:
>
>   http://www.smallte.ch/blog-read_en_24001.html
>
> I've had some success building his concepts into one of my apps.
>
>
> -Rich
>
>
>
>
>
>
>
> On Mar 3, 2012, at 11:36 AM, TimMarketing wrote:
>
>> Thx guys. Good stuff!
>>
>> On Mar 2, 9:10 am, TimMarketing <[EMAIL PROTECTED]> wrote:
>>> Hi,
>>>
>>> I'm wondering if other developers have good solutions to dealing with
>>> negative reviews of iPhone apps. I find it very frustrating that we
>>> can't reach out and help these customers. They don't seem to use our
>>> help desk and just go straight to posting negative reviews. Does
>>> anyone have a good strategy for either helping these folks or just
>>> getting better reviews in general?
>>>
>>> Thanks,
>>>
>>> Tim
>>
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>
> Rich Waters
> [EMAIL PROTECTED]
>
>
>
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