[Prev] Thread [Next]  |  [Prev] Date [Next]

Re: [rt-users] Create ticket with links by CLI sunnavy Wed Feb 29 10:00:42 2012

I'm afraid linking tickets to articles are not supported in REST for now.


On 12-02-29 17:08, Witts J Mr wrote:
> Hi there,
> I am using the following code to create tickets on the CLI:
> rt create -t ticket set subject="test cli ticket" set queue="IT Support" set 
> CF-Category=Request
> Which is working fine; however I would also like to be able to set a link to 
> an article at the point of creation for this ticket too.
> I had thought that perhaps I could get my script to create the ticket and 
> return the ticket ID so that I could then add the link as per "rt help 
> links", but even if I try the following after the ticket has been created I 
> get an error:
> rt link 10965 RefersTo a:43
> rt: link: Invalid ticket ID 'a:43' specified.
> rt: /REST/1.0/ticket/link
> Invalid ticket id: 'a:43'.
> /REST/1.0/ticket/link
> Invalid ticket id: 'a:43'.
> So is there any way I can do this on the CLI, or am I just going to have to 
> manually add the link into the article through the Web GUI?
> Regard
> Jon
> ______________________________
> Jon Witts
> Director of ICT
> South Hunsley School and Sixth Form College
> 01482 636720
> ________________________________
> Confidentiality: this e-mail and its attachments may be confidential and are 
> intended solely for the use of the named recipient(s). If you are not the 
> intended recipient you must take no action based on them, nor must you copy 
> or show them to anyone. If you have received this e-mail in error, please 
> advise the sender by return e-mail and delete all copies of this e-mail and 
> any attachments from your computer.
> Security Warning: Please note that internet e-mail is not a completely secure 
> or error free method of communication, and information could be intercepted, 
> corrupted, lost, destroyed, or could arrive late or incomplete. You should 
> understand and accept this lack of security when it communicating by email.
> Viruses: Whilst we have taken reasonable precautions to ensure that this 
> e-mail and any attachment has been checked for viruses, we cannot guarantee 
> that they are virus free and we cannot accept responsibility for any loss or 
> damage you sustain as a result of software viruses. You are advised to carry 
> out your own checks before any attachments are opened.
> Please note that any views or opinions expressed in this e-mail are solely 
> those of the author and do not necessarily represent those of South Hunsley 
> School and Sixth Form College and the content of their e-mail is not intended 
> to be contractually binding.
> South Hunsley School and Sixth Form College is registered in England and 
> Wales with company registration number 07542211 and VAT Registration Number 
> 109 7208 18.
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5 & 6, 2012