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Re: "Dad - the internet is down" Peter Crisp Tue Feb 21 22:00:22 2012

Ok, thanks that's clear both Ronnie and Daniel. We have Snow Leopard on the 
MacBook in question.

Will proceed with these steps tonight.

Regards

Pete



On 22/02/2012, at 8:28 AM, Ronda Brown <[EMAIL PROTECTED]> wrote:

> Hi Peter,
> 
> Yes, update the firmware as Daniel has mentioned.
> 
> Re. Airport Utility: 
> Are you on Snow Leopard or Lion, I thought you had upgraded to Lion.
> Airport Utility v 6.0 is ONLY for Lion.
> 
> Airport Utility (vs) 5.6 and 6.0 are for Lion (10.7.2 or 10.7.3)... not for 
> Snow Leopard.
> Airport Utility version 5.5.3 supports Mac OS X Leopard and Snow Leopard.
> 
> If you are running Snow Leopard with Airport Utility v 5.5.3
> The ‘Enable NAT Port Mapping Protocol is found under ‘Internet’ - NAT.
> 
> 1. Open Airport Utility 
> 2. Select your Time Capsule and double click it to open the settings
> 3. Select 'Internet button' - NAT
>    Enable NAT Port Mapping Protocol  (have this ticked)
> 
> Cheers,
> Ronni
> 
> On 22/02/2012, at 7:37 AM, Daniel Kerr wrote:
> 
>> Yes Firmware update is fine. Click the Update button, it will do the rest.
>> 
>> Kind regards
>> Daniel
>> 
>> Sent from my iPhone 4s
>> 
>> ---
>> Daniel Kerr
>> MacWizardry
>> 
>> Phone: 0414 795 960
>> Email: <daniel AT macwizardry.com.au>
>> Web:   <http://www.macwizardry.com.au>
>> 
>> 
>> **For everything Macintosh**
>> 
>> On 22/02/2012, at 6:31 AM, Peter Crisp wrote:
>> 
>>> Thanks Ronni, I have Airport Utility v5.5.3 (553.20) plus the first panel 
>>> indicates the need to update the firmware of the TC as well. There is a 
>>> button for firmware update so that seems easy but should I update the 
>>> Airport Utility version whilst at it and how?
>>> 
>>> Then presumably I can apply the check per your earlier recommendation.
>>> 
>>> 
>>> Regards
>>> 
>>> Pete
>>> 
>>> 
>>> 
>>> On 21/02/2012, at 9:18 AM, Ronda Brown <[EMAIL PROTECTED]> wrote:
>>> 
>>>> Hi Peter,
>>>> 
>>>> Another thing to check on your Airport Wireless Network.
>>>> 
>>>> 1. Open Airport Utility (if you are using Airport Utility v6.0).
>>>> 2. Select your Time Capsule 
>>>> 3. Click Edit
>>>> 4. Then under the Network button you have these settings:
>>>> Router Mode: DHCP and NAT
>>>> Enable NAT Port Mapping Protocol  (have this enabled)
>>>> 
>>>> Cheers,
>>>> Ronni
>>>> 
>>>> On 21/02/2012, at 6:38 AM, Peter Crisp wrote:
>>>> 
>>>>> Thanks Alex and others. I will put the other modem I have spare (a 
>>>>> Netgear i think) in place of the D Link and see how I go there.
>>>>> 
>>>>> Regards 
>>>>> 
>>>>> Pete
>>>>> 
>>>>> 
>>>>> 
>>>>> On 19/02/2012, at 9:44 AM, Alexander Hartner <[EMAIL PROTECTED]> wrote:
>>>>> 
>>>>>> Hi Peter,
>>>>>> 
>>>>>> The next time this happens just unplug your ethernet cable from your Mac 
>>>>>> and put it back. This has sometimes worked for me. If you on wireless, 
>>>>>> just disable the WIFI adaptor and re-enable. While this is not a 
>>>>>> solution is may point the way.
>>>>>> 
>>>>>> I also had a similar problem with my DAP 1522 which I posted about here 
>>>>>> : http://forums.whirlpool.net.au/forum-replies.cfm?t=1795995
>>>>>> 
>>>>>> What seem to have happened was that traffic was being routed within the 
>>>>>> network overloading the poor network devices. You might be able to get a 
>>>>>> dump of the network packets using tcpdump. 
>>>>>> 
>>>>>> Run this command in Terminal : sudo tcpdump -nS >~/tcpdump.txt
>>>>>> (Press CTRL+C after a couple of seconds [30+])
>>>>>> 
>>>>>> This creates a lot file on your home folder which shows all the traffic 
>>>>>> transmitted on your network.
>>>>>> 
>>>>>> Other things you can try is to identify which part of the network is 
>>>>>> slow / inaccessible ? Maybe it is just DNS resolution not working
>>>>>> 
>>>>>> To test this try the following commands in Terminal:
>>>>>> 
>>>>>> traceroute 203.10.1.244
>>>>>> (Shows the network hops from your network to and external IP address. 
>>>>>> This can be useful to see where the traffic gets stuck on the way out)
>>>>>> 
>>>>>> dig -x 203.10.1.244
>>>>>> (Tests the DNS configuration)
>>>>>> 
>>>>>> There are other commands which might be useful in diagnosing this issue 
>>>>>> but it is a good start. 
>>>>>> 
>>>>>> Let us know how far you get
>>>>>> Alex
>>>>>> 
>>>>>> On 19/02/2012, at 09:23 , Peter Crisp wrote:
>>>>>> 
>>>>>>> Hi Muggers, I have a Time capsule running in bridge mode from a D-Link 
>>>>>>> DSL-G604T and its a very reliable combination. It's worked well for 
>>>>>>> some years. I do however sometime need to reboot it all for 
>>>>>>> inexplicable reasons. Of late, since my kids have become Minecraft mad 
>>>>>>> users (on their respective Macbooks), more frequently needed to do this 
>>>>>>> reboot process. It seems to not correct by simply rebooting the D-Link, 
>>>>>>> so I end up rebooting both units which corrects the problem. 
>>>>>>> 
>>>>>>> I hear them calling to me saying "Dad, the internet is down - again".
>>>>>>> 
>>>>>>> The problem is, the internet is unresponsive, from anything on the 
>>>>>>> network, yet the green light remains on with the Time Capsule. Transmit 
>>>>>>> rate can still be showing high at the same time too. I suppose this 
>>>>>>> means comms to the TC from the Macbooks is fine.
>>>>>>> 
>>>>>>> This isn't a major deal for me, but curious as to how the green light 
>>>>>>> can remain on, yet nothing on the network can get any response from the 
>>>>>>> internet.
>>>>>>> 
>>>>>>> Any clues anyone?
>>>>>>> 
>>>>>>> Regards
>>>>>>> 
>>>>>>> 
>>>>>>> Pete...
> 
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